A trip with Hawaiian Airlines might mean you're ready for a relaxing vacation to Hawaii. However, if you need to end your vacation to change or cancel it, the cancellation and change policy, in general, isn't so comfortable.
Can Hawaiian Airlines flights refundable?
While the majority of Hawaiian tickets (excluding Main Cabin Basic) aren't subject to change charges However, the rules surrounding changes can be a bit tangled and you may not get the full value of the fare originally purchased when you change.
In the majority of instances, you're qualified for a complete Hawaiian Airlines refund if you bought a ticket that is refundable. Even if you're willing to purchasing a more costly airline ticket that is refundable, comparing those costs against nonrefundable alternatives isn't a pleasant experience for travelers.
Find out if you're eligible for a Hawaiian Airlines ticket refund -and the best way to claim it.
Hawaiian Airlines refund policy
All Hawaiian flights can be canceled in less than 24 hours after booking (provided the reservation was made at least 7 days ahead to the flight's departure date) to get a full refund to the original form of payment. If you cancel after this time, your refund will be based on the price you paid.
These are Hawaiian Airlines ticket refund rules for cancellations and modifications beyond the 24-hour timeframe:
Main Cabin Basic costs
Main Cabin Basic prices are non-refundable and non-changeable.
If you must change or change your date of travel, then you'll be charged the cost of your flight in all scenarios (exceptions are if Hawaiian cancels the flight which you'll learn more about in the next section).
Main cabin costs
If you buy a basic ticket to Hawaii's main cabin, you'll gain advantages that Main Cabin Basic passengers don't enjoy which include the ability to select your seat during the time of booking, boarding earlier and indeed, the option to alter your flight at no extra cost.
If you did not purchase an express refundable flight (more about that below) These tickets are usually non-refundable.
It's a good idea to be able to switch your main cabin flight without getting hit with a fine. Be aware that if the new airfare is more expensive than the previous one, you'll be liable for the difference.
Do you need to upgrade from the basic Hawaiian Main Cabin in order to upgrade the main cabin?
The cost difference between the Main Cabin Basic and regular economy fares on Hawaiian is dependent on the specific flight. However, a NerdWallet analysis of over 2 dozen Hawaiian Airlines flights across 2023 discovered that the standard economy fares of Hawaiian on average were 13.5 percent higher than the standard non-changeable versions.
First-class air travel
Similar to most main cabin airfares, Hawaiian's First Class tickets allow you to modify your flight at no cost. However, for full refunds, you'll need to purchase an airline ticket that is refundable (which costs more).
Hawaiian Airlines Refundable tickets
Refundable fares mean precisely what they sound like when you choose to not fly, the price plus any additional charges (like fees and taxes) are refunded.
However, even the fares that are refundable for Hawaiian Airlines aren't fully refundable.
Tickets for flights that are within Hawaii are subject to the cost of a cancellation fee of $25 as well as flights that are based in the mainland U.S. or between the continental U.S. and Hawaii incur the cost of $100 in cancellation fees.
You can get around the cost by opting to use the credit to use for future travel bookings but the credit only lasts for one year after the date of the issue.
How do I request a refund on Hawaiian Airlines
The refund process is based on the time the trip was booked Hawaiian Airlines trip and when the flight was cancelled. Automatic refunds are offered when you cancel your booking at least 24 hours prior to buying the ticket.
Beyond the 24-hour timeframe and beyond, you'll have to take note of certain steps you need to take to obtain an airline refund. You can contact Hawaiian Airlines reservations; however in order to avoid long wait periods, you can make a refund request on the internet.
To cancel your reservation and receive a full refund, sign in to your Hawaiian Airlines HawaiianMiles account and navigate to "Reservations," where you'll find a section that allows you to cancel your reservation and submit a Hawaiian Airlines refund request.
If you're seeking a reimbursement due to Hawaiian canceled your flight, you can ask for a refund.
In the event that Hawaiian Airlines cancels your flight you're guaranteed a full reimbursement regardless of the reason.
As per the U.S. Department of Transportation, travelers have the right to a complete refund if an airline decides to call to cancel your trip, no matter the reasons, and if you opt not to fly on the next Hawaiian flight. Airlines must issue refunds within seven days for purchases made using a credit card, and within 20 days if the cost was paid with money or check.
Hawaiian Airlines travel credits
If you paid for an item that is refundable and you wish to receive the reimbursement in the form of Hawaiian travel credits in order to avoid having to pay a service charge for the cash back in cash. It is also possible to receive credits for travel in case of cancellations of reservations.
It is important to note that these credits often expire within a year of their issue date.
Hawaiian flight credits are a great way to book new flights with Hawaiian Airlines or partner-operated (codeshare) flights that are booked directly with Hawaiian Airlines. But, you aren't able to make use of them to pay for other products, services or services related to Hawaiian or charges like baggage charges and seat upgrades, as well as on-board amenities, such as headsets or snacks or to purchase HawaiianMiles, for instance.
If, however, you have several vouchers you wish to use to make a booking for a more expensive trip, it's usually feasible. Three separate vouchers can be used by a person on a single reservation.
To redeem your credit To redeem your credits, visit for the Hawaiian Airlines travel credit hub page.
How do you determine whether you purchased refundable Hawaiian Airlines tickets or not
If you purchased your ticket via Hawaiian Airlines' website Hawaiian Airlines website, you could have the option to purchase tickets that are refundable. Typically, perks on refundable tickets are added as an option at the time of booking, leading to an increase in price when compared to non-refundable tickets.
You can also confirm the kind of ticket that you purchased using:
- Reading the fine print on your confirmation email from booking.
- Calling Hawaiian Airlines at 800-367-5320.
- Verifying the booking details to Your Hawaiian Airlines account.
Frequently Asked Questions (FAQs):
Q: Can I get a refund if I change my travel plans?
A: Hawaiian Airlines offers options for changing your travel plans, such as rebooking or applying the value of your ticket to future travel. However, refunds are subject to the conditions outlined in their refund policy.
Q: What happens if my flight is canceled by Hawaiian Airlines?
A: If your flight is canceled by the airline, you are entitled to a refund. Hawaiian Airlines will provide instructions on how to proceed with your refund request.
Q: What documents do I need to submit for a refund due to a medical emergency?
A: In case of a medical emergency, you may be required to provide supporting documentation, such as a medical certificate or hospital records, to substantiate your refund request.